The University of Edinburgh Hospitality & Events Collection has announced the appointment of a new Group General Manager, Gavin MacLennan.
Equipped with over 30 years of experience, Gavin will become the strategic lead of hotel operations across the University’s four hotels and serviced apartments: The Scott, The Scholar, KM Hotel, and KM Apartments. His role will focus on developing a culture of continuous improvement, guest experience and employee satisfaction, furthering the success of the collection.
Commenting on his new position as Group General Manager, Gavin said: “The University of Edinburgh is a globally renowned brand synonymous with excellence, which is also mirrored through its commercial activities. I am thrilled to be part of its hospitality collection and have the opportunity to contribute to its success. One of my key priorities is to deliver outstanding customer service and foster a culture of staff engagement and empowerment to ensure that every guest interaction is a memorable one.
I am looking forward to being part of a team that places such a strong emphasis on customer engagement and we will continue to enhance our service.”